Support

Contact and support

The production page must display verified support and legal addresses from configuration. Never ask a user to send an API key, password or wallet recovery phrase.

Planned recharge methods: Alipay and USDT. Collection is not enabled yet.

Include useful evidence

  • Account email
  • Request or order identifier
  • Timestamp and timezone
  • Relevant model or page
  • Error code
  • Redacted screenshot or log

Do not include

  • Full API key
  • Password
  • Upstream credential
  • Wallet seed phrase
  • Unredacted personal data that is not necessary

Contact configuration

Until verified addresses are configured, the page should not invent support or legal mailboxes. Use the authenticated support flow already provided by the product for account-specific help.

Related resources