Potentially reviewable cases
- Duplicate payment
- Payment received but not credited
- Incorrect amount caused by a service error
- Unused cash balance where law and the payment method permit a refund
Normally non-refundable items
- Consumed API usage
- Promotional or test credits
- Network fees
- Loss caused by transfer to an unapproved address or network
- Account value obtained through abuse or fraud
USDT limitation
Blockchain transfers are generally irreversible. A refund, when approved, may require identity, source and destination checks and will not reverse the original on-chain transaction.
Final review required
The final refund path must match the operating entity, payment provider agreements, consumer law and accounting treatment.